Akram Sunbulli
18+ years of executive leadership across healthcare, med spa, telecom, and retail — from Kuwait to Canada.
Oakville, Canada | asunbulli@gmail.com | +965 5599 9980, +14168774273
Med Spa A–Z Expert
ISO 9001 Certified
Kuwait · GCC · Canada
EMBA – Hult Business School
Professional Summary
With 18 years of experience in sales and operations, Akram Sunbulli bridges strategic vision and hands-on execution across telecommunications, healthcare, retail, and ISO 9001 quality systems. He has a strong record of improving performance, strengthening collaboration, and driving growth in international markets.
Years
Orchid Med Spa tenure and leadership
Stores
Retail operations managed across the network
Countries
Operational footprint in Saudi Arabic, Kuwait & Canada
Med Spa Expert
He manages the full journey from concept to launch.
18+ Years Leadership
He has led sales and operations across key sectors.
ISO Certified Expertise
He implements ISO 9001 systems for consistency.
Multi-Industry Versatility
He applies lessons across telecom, healthcare, and retail.
Regional Scope
He has led across Kuwait, the GCC, and Canada.
Industries & Sectors
Medical Aesthetics & Med Spa
He has led med spa concepts from idea to launch.
Telecommunications & ISPs
He brings experience in service reliability and coordination.
Luxury Retail (Fashion)
He has managed retail operations with brand focus.
Healthcare & Clinical Operations
He builds workflows that support safety and service.
Corporate Quality Management
He develops ISO-aligned systems that improve governance.
Chief Operating Officer
Dr. Hala Bin Laden Hospital, Jeddah, Saudi Arabia (KSA)
Akram currently serves as Chief Operating Officer of Dr. Hala Bin Laden Hospital in Jeddah, KSA, where he leads hospital-wide operations for one of the Kingdom’s prominent healthcare institutions. In this role, he is responsible for coordinating the performance of a complex clinical and administrative ecosystem, ensuring that strategy, service quality, and operational discipline work seamlessly across departments. With oversight of 550+ employees, including 260+ medical staff, he manages the scale, structure, and pace required to support high standards of patient care, team alignment, and organizational efficiency. His leadership demands a balance of operational rigor, stakeholder coordination, and long-term strategic focus in a fast-moving healthcare environment.
Employees
Medical Staff
Location
Employment History
A career defined by over a decade of progressive leadership, cross-sector impact, and a consistent commitment to operational excellence. Akram’s trajectory reflects a unique ability to bridge the gap between creative vision and the rigorous, data-driven execution required for large-scale enterprise success. His work demonstrates a sustained focus on scaling operations, optimizing financial performance, and fostering high-performance cultures within competitive retail and healthcare landscapes.
Managing Director — Orchid Medical Center & Med Spa, Kuwait City
As the founder and visionary leader of Orchid Medical Center & Med Spa, Akram orchestrated the complete end-to-end lifecycle of this premium aesthetic destination. His leadership spanned:
- Founding & Setup: Spearheaded the initial market feasibility studies, navigated complex regulatory and health authority licensing processes, managed high-end architectural design, and directed the procurement of state-of-the-art medical equipment.
- Clinical Operations: Developed an extensive, profitable treatment menu, established rigorous clinical safety protocols, and curated a high-caliber team of doctors, nurses, and aestheticians.
- Business Growth: Executed comprehensive marketing strategies, defined luxury brand positioning, and implemented sophisticated client retention programs that stabilized long-term revenue growth.
- Quality & Compliance: Integrated ISO-aligned management systems to ensure impeccable health authority compliance, while designing continuous staff training programs to maintain premium service standards.
- Achievements: Successfully scaled the clinic to a position of market dominance, achieving industry-leading client satisfaction scores and maintaining consistent year-over-year profitability throughout his 12-year tenure.
Senior Operations Manager — ONTIME (Al Yasra Fashion), Kuwait City
Akram directed the strategic operations for a expansive network of 39 retail stores, where he drove transformational efficiency and elevated customer engagement across all touchpoints. Key responsibilities and outcomes included:
- Network Optimization: Formulated and enforced standardized operational policies and procedures that fundamentally raised company-wide performance metrics across the entire 39-store footprint.
- Financial & Merchandising Alignment: Partnered directly with C-suite marketing and finance executives to oversee multi-million dollar budgets and ensure perfect visual merchandising alignment with brand strategy.
- Data-Driven Management: Leveraged advanced POS data analytics to identify granular sales trends, optimize inventory turnover, and reduce carrying costs by 15% within his first six months.
- Talent Development: Spearheaded the restructuring of training programs for regional staff, resulting in a measurable uplift in employee capability, a 20% increase in average transaction value, and significant improvements in store-level KPIs.
Earlier Career Highlights
These foundational years established Akram's deep expertise in operational scalability and rigorous strategic execution within high-stakes corporate environments. By mastering the intersection of technology, sales, and quality management, he developed the executive perspective necessary for his future leadership successes.
Deputy General Manager — Gulfnet Communications (KIPCO Subsidiary), Kuwait City
As a key leader within the KIPCO group, Akram played a pivotal role in refining the strategic direction of Gulfnet Communications. Operating within a massive, diversified conglomerate, he navigated complex corporate structures to deliver high-impact results.
- Strategic Alignment: Orchestrated high-level cross-functional initiatives between product development and marketing departments to ensure product-market fit for enterprise-grade communication solutions.
- Revenue & Pipeline Management: Oversaw aggressive revenue targets by implementing stringent pipeline management protocols, directly contributing to a more predictable and scalable sales cycle.
- Data-Driven Decision Making: Championed a shift toward data-centric management by deploying advanced analytical frameworks, which optimized resource allocation and reduced operational overhead across the KIPCO-backed entity.
- Market Expansion: Pursued and secured high-value business opportunities through systematic market analysis and direct engagement with C-level stakeholders at major regional firms.
Sales, Customer Service & Technical Manager — FASTtelco, Kuwait City
During this five-year tenure, Akram was instrumental in scaling FASTtelco’s operations. Managing large, multi-disciplinary teams across sales, technical support, and customer service, he fostered a high-performance culture that prioritized excellence in every interaction.
- Quality Leadership: Spearheaded the organization-wide implementation of ISO 9001 quality management standards, ensuring that internal processes consistently met international benchmarks for reliability and service quality.
- Operational Modernization: Digitized and modernized technical support protocols, resulting in a dramatic reduction in ticket resolution times and an increase in overall customer satisfaction.
- Revenue Growth: Consistently outperformed sales quotas through the development of structured market trend analysis tools and the establishment of long-term strategic partnerships with industry-leading technology vendors.
- Team Development: Recruited, mentored, and managed a diverse team of support and sales personnel, fostering a legacy of high-performance management that became the blueprint for his future executive roles.
- Strategic Impact: This role solidified his ability to bridge the gap between technical infrastructure requirements and commercial growth objectives, setting the stage for his subsequent pivot to luxury wellness and retail leadership.
Education & Skills
EMBA
Hult International Business School, Cambridge, Massachusetts, USA (2015 – Jan 2017)
Focused on international business, global strategy, and executive leadership.
Bachelor of Management Information Systems
Concordia University, Montréal, QC, Canada (Sep 1999 – Jan 2006)
Built a strong MIS foundation that supports his data-driven leadership style.
Continuous Professional Development
Ongoing leadership, ISO quality, and industry training keeps his skills current.
Technical & Operational Skills
ISO 9001 Quality Management Systems
Implements and audits quality frameworks aligned with international standards.
Med Spa Setup & Licensing
Leads licensing, clinic design, procurement, and workflow setup.
Financial Management & P&L
Manages budgets, forecasting, and profitability across sites.
Retail Operations Management
Oversees store operations, merchandising, inventory, and POS performance.
Brand Strategy & Positioning
Shapes luxury brands, service menus, and marketing direction.
Data-Driven Decision Making
Uses analytics to spot trends and improve results.
Professional References
Akram has cultivated a robust professional network that spans multiple high-stakes industries, including healthcare, premium medical aesthetics, luxury real estate, and corporate management. This diverse circle of peers and leaders reflects his ability to bridge operational silos and drive excellence across distinct organizational environments. These individuals can attest to his versatility, his integrity in high-pressure scenarios, and his unwavering commitment to scalable business growth.
Ahmed Shafeek
Chic Clinic
Worked alongside Akram for several years within the competitive Kuwaiti healthcare and med spa sector. He can speak directly to Akram's clinical operations expertise, his ability to navigate complex regulatory frameworks, and his hands-on approach to leadership.
✉ ahmed_shafeek39@yahoo.com
☎ 50730333
Ryan Faza
Ryan Faza Real Estate Corp.
Collaborated with Akram on strategic corporate initiatives and business development projects. He is well-positioned to discuss Akram's analytical rigor, his effectiveness in multi-site management, and his talent for building long-term sustainable partnerships.
✉ ryanfaza@me.com
☎ 905 617 0037
What Colleagues Say
"Akram’s unique ability to transform clinical concepts into high-performing, profitable business units is unmatched in the industry. A true leader who prioritizes operational excellence."
"Working with Akram provided me with a masterclass in strategic execution. His vision for med spa growth and his dedication to team development sets a standard that others strive to meet."
Open to Opportunities
Actively seeking high-impact roles that leverage deep expertise in operational turnaround and growth strategy.
Med Spa Consulting
Providing specialized advisory services for startups and established clinics looking to optimize clinical and financial performance.
Executive Leadership Roles
Targeting leadership positions where driving organizational alignment, cultural development, and scalable processes are paramount.